Product Description
Previous page Next page Previous page Next page Previous page Next page 1. Why can't dual HDMI display at the same time? a) Check the graphics card performance of the laptop or ask the computer manufacturer whether it supports extending two displays at the same time; b) Check the power management settings. In the power options, you can adjust the power plan and select "High performance" or similar settings; c) Check the display settings. In Windows, you need to go to "Display Settings" to configure the display. Make sure you have set the display mode to "Extend these displays" instead of "Show desktop only on 1" or "Show desktop only on 2"; d) Macbook only supports SST mode. If the color gamut of the two HDMI screens is different, it may cause single-screen output. It is recommended to swap the devices connected to HDMI1 and HDMI2; e) Mobile phones and iPads can only support single-screen display but not dual-screen display; It is recommended to connect to HDMI2 first when using mobile phones and iPads. 2. Why can't the laptop be charged through the PD interface or is charging slowly? a. Please confirm whether the USB-C interface of the laptop supports the charging function. If your computer uses a DC interface, please connect the original adapter. b. When your computer is charging slowly, please use the original adapter of the computer or a charger above 65W. 3. How can I troubleshoot if my monitor cannot display? a.Make sure your laptop's USB-C port supports video output; b. Lower your monitor's resolution or refresh rate; c. Replace another high standard HDMI cable. 4. When I connect to 2 monitors with Mac, why do both monitors show the same image? Macbooks only support SST mode. In extended mode, two monitors display the same image; Windows supports MST mode. In extended mode, two monitors can display different images (computer processors must be 4th generation or higher, and graphics cards, systems, and external monitors must support DP1.2 and above) 5. Why does the USB-C/A external device disconnect? a. It is recommended that the power of the external device does not exceed 10W. If more than two high-power devices are connected at the same time, it is recommended to plug in the PD charger for power supply first; b. When the product is connected to a wireless mouse and other USB 3.0 devices at the same time, the wireless mouse can be used at a distance of about 0.4 meters; c. If your computer system is Windows 11, please check the laptop power management settings and make sure they are set not to limit performance in battery mode.
Ugreen Revodok 206 6 In 1 Usb-C Hub
Previous page Next page Previous page Next page Previous page Next page 1. Why can't dual HDMI display at the same time? a) Check the graphics card performance of the laptop or ask the computer manufacturer whether it supports extending two displays at the same time; b) Check the power management settings. In the power options, you can adjust the power plan and select "High performance" or similar settings; c) Check the display settings. In Windows, you need to go to "Display Settings" to configure the display. Make sure you have set the display mode to "Extend these displays" instead of "Show desktop only on 1" or "Show desktop only on 2"; d) Macbook only supports SST mode. If the color gamut of the two HDMI screens is different, it may cause single-screen output. It is recommended to swap the devices connected to HDMI1 and HDMI2; e) Mobile phones and iPads can only support single-screen display but not dual-screen display; It is recommended to connect to HDMI2 first when using mobile phones and iPads. 2. Why can't the laptop be charged through the PD interface or is charging slowly? a. Please confirm whether the USB-C interface of the laptop supports the charging function. If your computer uses a DC interface, please connect the original adapter. b. When your computer is charging slowly, please use the original adapter of the computer or a charger above 65W. 3. How can I troubleshoot if my monitor cannot display? a.Make sure your laptop's USB-C port supports video output; b. Lower your monitor's resolution or refresh rate; c. Replace another high standard HDMI cable. 4. When I connect to 2 monitors with Mac, why do both monitors show the same image? Macbooks only support SST mode. In extended mode, two monitors display the same image; Windows supports MST mode. In extended mode, two monitors can display different images (computer processors must be 4th generation or higher, and graphics cards, systems, and external monitors must support DP1.2 and above) 5. Why does the USB-C/A external device disconnect? a. It is recommended that the power of the external device does not exceed 10W. If more than two high-power devices are connected at the same time, it is recommended to plug in the PD charger for power supply first; b. When the product is connected to a wireless mouse and other USB 3.0 devices at the same time, the wireless mouse can be used at a distance of about 0.4 meters; c. If your computer system is Windows 11, please check the laptop power management settings and make sure they are set not to limit performance in battery mode.
Delivery, Returns & Refunds
Delivery
Sellers offer a range of delivery options, so you can choose the one that’s most convenient for you. Many sellers offer free delivery. You can always find the postage cost and estimated delivery date in a seller’s listing. You'll then be able to see a full list of delivery options during checkout. These can include: Express delivery, Standard delivery, Economy delivery, Click & Collect, Free local collection from seller.
Returns
Your options for returning an item vary depending on what you want to return, why you want to return it, and the seller's return policy. If the item is damaged or doesn't match the listing description, you can return it even if the seller's returns policy says they don't accept returns. If you've changed your mind and no longer want an item, you can still request a return, but the seller doesn't have to accept it. If the buyer changes their mind about a purchase and wants to return an item, they may need to pay return postage costs, depending on the seller's return policy. Sellers can provide a return postage address and additional return postage information for the buyer. Sellers pay for return postage if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit. By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all products except for digital items (e.g. Digital Music) that are provided immediately to you with your acknowledgment, and other items such as video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.
Refunds
Sellers have to offer a refund for certain items only if they are faulty, such as: Personalized items and custom-made items, Perishable items, Newspapers and magazines, Unwrapped CDs DVDs and computer software. If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. The seller will effect the refund within three working days but it may take up to 30 days for Paypal to process the transfer. For payments funded partially by a card and partially by your balance/bank, the money taken from your card will go back to your card and the remainder will return to your PayPal balance.